Support Workflow (Triage + Ticket)
Quick Start
Go to the Help section in the portal
Select your issue type and run the AI triage
Review the diagnosis and recommendations
Click Create Ticket to submit a support request
Who This Is For
Church admins and operators who need to report and track technical issues.
What You Will Accomplish
Run an AI-assisted diagnosis for an issue
Create a support ticket from the results
Post updates and manage ticket status
Prerequisites
Step-by-Step Setup
Go to the Help or Support section in the church portal.
Select the type of issue and run the AI-assisted triage. The system will gather information and analyze the problem.
Review what the system found:
What type of issue it is
How serious it is
What to do next
Click Create Ticket to submit a support request based on the diagnosis.
Post update messages to the ticket as the issue progresses.
Update the status as needed (e.g., In Progress, Resolved).
Validation Checklist
Common Issues and Fixes
| Symptom | Cause | Fix |
|---|---|---|
| "Unauthorized" error | Wrong login or user role | Sign in again with the correct admin account |
| Can't find a ticket | Looking in the wrong view | Switch between the church portal and admin dashboard views |
| Missing information in diagnosis | Tally app not fully connected | Make sure the Tally app is running and connected to all equipment |
| Can't update some fields | Some fields are admin-only | Contact your admin to update those fields |
Rollback / Fallback
For urgent issues, use your manual support channel (email, phone).
Log the details and create the ticket later once the system is working.